All questions related to your profile and managing it

• How can I change my password? 454
• I play in several clubs, can I have a single login? 272
• I have a single account across several clubs, how do I choose which club to display? 197
• A family member wants to become a member, can I add them? 151
• How do I book for a family member? 28
• I've lost my password. How can I recover it? 256
• How do I change my profile photo and information? 14
• I have several accounts: how do I merge them into a single login? 11
• How do I change the site language? 23
• How do I set my personal access code? 8
• My data: download, leave the club, delete my account 16
• How do I become a club member online? 37

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 161
• Why are some cells pink on the board? 409
• How can I make a booking 972
• How can I book with a guest? 258
• How can I edit a booking? 200
• How can I delete a booking? 335
• All courts are occupied. Can I join the waiting list? 98
• What payment methods are available to me for a booking? 103
• How to create an open booking 51
• How to join an open match 34
• Where can I find the court access code (door code)? 17
• How do I withdraw from an open match? 16
• How do I view my booking history? 24
• How do I see the weekly schedule? 18
• How do I find and book at another club? 12
• How do I sign up for a club event? 6

How do I register for a camp or a school?

• Sign up for a tennis lesson 106

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 15
• How do I pay for a booking with my wallet? 14
• How do I split the payment with my partner? 16
• How do I use my restaurant vouchers? 11
• How do I view and pay my invoices? 12
• How do I download my certificates? 14
• How do I send money from my wallet to another member? 21

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 33
• How do I join my club's WhatsApp groups? 37
• How do I take part in the Défi-Plugin (challenge tournament)? 15
• Défi-Plugin: I played without creating the match, how do I enter the score? 29

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 19
• How do I turn on dark mode? 19
• How do I install the Plugin.ch mobile app? 17
• How do I choose the notifications I receive on my phone? 17
• Where can I find the messages sent by my club? 17

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 24
• The administration home page 18

• Manage access 46
• Manage membership cards 39
• Manage clubhouse 26
• Manage restaurant credit 22
• Manage email sending 20
• Manage invoicing 24
• Manage member groups 15
• Manage registrations 24
• Manage special days 22
• Manage offers 26
• Manage online payments 36
• Manage billing regions 27
• Manage the club manager 18
• Manage challenge tournaments 24
• Manage RFID validation 25
• Manage general settings 16
• Setting up accounting 20
• Configure EBICS: connect Plugin.ch to your bank 21
• Gate access log 27
• Manage multiple buildings 25

• Create a new court 47
• Manage court groups 36
• Manage booking periods 49
• Manage court usage 41
• List, edit, or delete a court 31
• Manage sports 19
• Close courts 18

• Create a new season 30
• Edit or delete a season 33
• Open the winter season by copying last season 22
• Link a sport to a season 27

• Manage recurrence authorizations 34
• Manage restrictions 31
• Manage subscription type 41
• Create booking prices: per session or per season 21
• Check rates with the rate grid 23
• Manage non-member and pay-as-you-go deductions 31
• Booking without a subscription: the guest subscription 23

• Create an item 34
• Assign an item to a member 19
• Edit or delete an item 22
• Delete an item assigned to a member 31
• Import linked items from Excel 24

• Display the member list 41
• Create a new member 58
• View a member's detailed information 37
• Display a member's operational data 35
• Manage member subscriptions 30
• Import member data 34
• Print member cards 23
• Print and export the member list 25
• Charge an item to a member or a group 31
• Link a member to a group 35
• Edit and delete a member 27
• Search for a member 24
• Managing duplicates: merging two profiles 26
• Managing units to be deducted: personalised hours and non-members 19
• Manage Swiss Tennis licenses 17
• Topping up a member's wallet 14
• Find and reactivate a removed member 21
• Issue a certificate for a member 29
• Managing families 23
• Handling erasure requests (GDPR) 27

• Add a new sponsor 32
• Invoice sponsors 32
• Re-invoice sponsors 31

• Assign and remove a role 24
• Roles and access: create and edit a role 32

• Gérer son école de tennis : la marche à suivre 34
• Activating the Lessons module 35
• Creating lesson items 34
• Create, edit, and delete a lesson 48
• Manage lesson groups 40
• Manage lesson enrollments 46
• Prerequisite 47
• Invoice and reminder texts 35
• Teachers' schedule 32
• Grouped payments of registrations (basket) 32
• Change the rate of a registration 41
• Copy a lesson for the next season 31
• Changements en cours de saison 30
• Cancel or make up a lesson 32
• Ce que fait le prof 33
• Prix, membres et non-membres 37
• Paiement en ligne et facturation 42
• N° AVS et export Jeunesse et Sport 43
• Questions fréquentes sur les cours 37
• Résoudre les conflits de planning 28
• Proposer des créneaux de préférence 31
• Placer les élèves automatiquement 26
• Envoyer son planning à un professeur 28
• Préparer le planning de la semaine 28
• Reprendre les groupes de la saison passée 29

• Complete management of equipment rental 41

• Find old invoice groups (archives) 37
• Invoice considerations and display 41
• Create invoices 47
• Send invoices by email 26
• Manage payment reminders 29
• Print invoices 36
• List and search invoices 35
• Edit and delete invoices 37
• Invoicing a membership fee or an item: what's the difference? 29
• Automatic reminders for e-mail invoices 36
• Keeping the club's accounts 28
• Manage family discounts 31
• Import accounts from Excel 34
• Carry an overpayment over to the next invoice 26
• How invoice dates are calculated 31
• Annuler une facture ou une ligne déjà comptabilisée 27
• Transit accounts for online payments 27
• Cancel a reminder and go back to the original invoice 31
• Invoicing guests (non-member hours) for the season 24

• List of bank payments 32
• Processing via bank files 35
• Process a manual payment 35

• Process installments 34

• Managing bookings in the schedule 68
• Configure and use open matches 37
• Manage the set times 31
• Create a promo code and use it 27
• Refund a fixed-hour session that was released and taken again 25
• Moving a booking and creating a recurrence in the schedule 29
• Creating and managing recurrences 27
• The weekly view and the all-sports view 39
• The cash journal and the history of a booking 39
• Manage cash register prices 33
• Offering items with a booking 35
• Deleted bookings and deletion records 31
• Replace a player on a fixed hour 36
• A fixed hour cannot be added: nothing is displayed 38
• Create an event (ladies' night, tournament, outing…) 11

• Manage automatic emails 37
• Sending bulk emails 32
• Manage messages 39
• History of sent emails 29
• Writing an e-mail with the editor 30
• Birthday and inactive member e-mails 28

• Manage challenge tournaments 42

• Enable partner search 45

• The statistics dashboard 40
• Invoicing bookings from the statistics 32

• Access the program 38
• Booking by a member 53

• Creating and configuring a lesson 48
• Sign up for a tennis lesson 43
• Managing registrations (administrator) 43
• Managing groups and the schedule 39
• Tennis lesson invoicing 41
• Invoicing check and Youth and Sport export 42

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 33
• Adding and editing an employee 34
• Special cases: minor salary, young people, pensioners, LPP 44
• Running the monthly payroll 43
• Entering a compensated absence (army, maternity, illness, accident) 39
• The 13th salary and holidays for hourly employees 42
• Paying salaries and reconciling them with the bank 52
• Correcting an approved payslip 38
• Salary certificates and annual lists 45

You'll find all the questions about booking without an account

• How can I book if I don't have an account 891
• Where can I find available courts in my area? 153
• How can I edit/cancel my booking if I don't have an account? 181